Privacy Policy

---

Riverview Crouch Valley (“We”) are committed to protecting and respecting the privacy of all of our clients, and we understand that you care about how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes our Privacy Policy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be held or processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the General Data Protection Regulation, and any other applicable legislations, the data controller is Highlands Farm, Riverview Crouch Valley Vineyard, Rawreth, Wickford SS11 8TL, United Kingdom.

1. INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you:

• Information that you provide by filling in forms on our site https://riverviewcrouchvalley.com. This includes information provided at the time of registering to use our site, subscribing to our service, ordering our products, posting material or requesting further services. We may also ask you for information if you enter a competition or promotion sponsored by Riverview Crouch Valley or report a problem with our site;

• When you engage with us on social media we may collect your social media username to help respond to your comments or questions; 

• When you purchase a product or service at cellar door or over the phone;

• When you book to attend an event;

• If you contact us, we may keep a record of that correspondence;

• Details of transactions you carry out through our site and of the fulfilment of your enquiries;

• If you make a purchase online or via our point of sale, we collect: your name, address, telephone number, email address and order history;

• Details of your interactions with us whether by telephone, at our cellar door or online:
For example, we collect notes from our conversations with you, details of any complaints or comments you make, details of purchases, items added to your basket, voucher redemptions and how and when you contact us;

• Your image may be recorded on CCTV when you visit our Vineyard.

2.  WHY DO WE COLLECT SPECIFIC DATA?

• To process any orders made on our website or at cellar door.

• Your details may be passed on to a third party as a part of a partnership/offer but you will be made aware of this at point of booking. This will only be if part of a joint promotion.

• To respond to your queries, refund requests and complaints.

• To protect our customers, premises, assets from crime, we operate CCTV systems on site which record images for security.

• To administer any of our prize draws or competitions which you enter, based on your consent given at the time of entering.

3. IP ADDRESSES AND COOKIES

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to monitor website performance. This is statistical data about our users’ browsing actions and patterns and does not identify any individual. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

• To estimate our audience size and usage pattern;

• To store information about your preferences, and so allow us to customise our site according to your individual interests;

• To speed up your searches; and

• To recognise you when you return to our site. You may refuse to accept some cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, you should be aware that if you select this setting you may be unable to access certain parts of our site and in some instances unable to proceed with the ordering of the products provided by us. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

4. USES MADE OF THE INFORMATION

We use information held about you in the following ways:

• To ensure that content from our site is presented in the most effective manner for you and for your computer;

• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;

• To carry out our obligations arising from any contracts entered into between you and us and to enable us to provide you with the best service possible;

• To allow you to participate in interactive features of our service, when you choose to do so;

• To provide access to privileged and/or restricted areas of our site and to provide you with additional information relevant to you; and

• To notify you about changes to our service, and to monitor and improve our site. 

5. DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to third parties on the following basis: If it is necessary to do so in order to adequately provide the services to you, such as shipment of your order;

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation or other agreements; or to protect the rights, property, or safety of Riverview Crouch Valley our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. 

6. YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will always inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at:

Highlands Farm, Riverview Crouch Valley Vineyard, Rawreth, Wickford SS11 8TL or info@riverviewcrouchvalley.com.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

7. ACCESS TO INFORMATION

The regulation gives you the right to access information held about you. Your right of access can be exercised in accordance with the General Data Protection Regulation.

8. CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

9. DATA PROTECTION REGISTRATION

In the UK, we operate, and are registered, in accordance with the applicable data protection legislation.

10. OPT OUT

You always have the right to opt-out of subscribing to our emails and communications from us. If you wish to opt-out, please send an email requesting to unsubscribe to info@riverviewcrouchvalley.com or click “unsubscribe” in the footer of our email newsletters.

11. CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to:

Highlands Farm, Riverview Crouch Valley Vineyard, Rawreth, Wickford SS11 8TL or info@riverviewcrouchvalley.com.